Privacy Policy

We collect information that you provide directly to us and information generated through your use of our services:

• Personal Information: Name, email address, phone number, and billing information provided during registration.
• Vehicle Information: Vehicle registration numbers, make, model, and identification details.
• Location Data: Real-time and historical GPS coordinates, speed, routes, and movement data from tracking devices installed in your vehicles.
• Device Data: Information about the GPS tracking devices installed, including device IDs, signal strength, and status.
• Usage Data: Log data, browser type, IP address, and pages visited on our platform.
• Communication Data: Messages, support requests, and correspondence with our team.

We use the information we collect to:

• Provide, operate, and maintain our GPS tracking and fleet management services.
• Send real-time alerts, notifications, and reports about your vehicles.
• Process payments and manage your account and subscription.
• Respond to your customer support requests and inquiries.
• Improve our services, platform features, and user experience.
• Send service-related communications including updates and security notices.
• Comply with legal obligations and enforce our terms of service.
• Detect, prevent, and address fraud, security, or technical issues.

As a GPS tracking company, location data is core to our service. Please be aware that:

• Vehicle location data is collected continuously when tracking devices are active.
• Historical location data is stored for the duration specified in your subscription plan.
• Location data is accessible only to authorized account holders and designated users.
• We do not sell or share location data with third parties for advertising purposes.
• Fleet operators are responsible for informing drivers that vehicles are being tracked in accordance with applicable Pakistani labour and privacy laws.

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent: When you explicitly authorize us to share your information.
• Service providers: Trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, SMS/call services), bound by confidentiality agreements.
• Legal requirements: When required by law, court order, or governmental authority in Pakistan.
• Business transfers: In connection with a merger, acquisition, or sale of company assets.
• Safety: To protect the rights, property, or safety of Secure Wheels, our customers, or the public.

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your devices and our servers.
• Secure, password-protected access to your tracking portal.
• Regular security audits and system monitoring.
• Restricted access to personal data by our employees on a need-to-know basis.

However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

We retain your personal information for as long as your account is active or as needed to provide services. Location and tracking history is retained according to your subscription plan. Upon account termination, we will delete or anonymize your data within 90 days, unless required by law to retain it longer.

You have the right to:

• Access and review the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Opt out of non-essential communications from us.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at the details below.

Our website and platform use cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser. Disabling cookies may affect the functionality of some features.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.